Change-of-mind returns
Contact us within 30 days of delivery. Products must be unopened, unused and returned with their original packaging in resaleable condition. Once approved, change-of-mind return postage is the customer’s responsibility.
Damaged, faulty or incorrect orders
Tell us as soon as practical and include the order number plus clear photos of the parcel and product. We will assess the issue and arrange the appropriate replacement, repair or refund. Your rights under the Australian Consumer Law are not limited by this policy.
Refund timing
Approved refunds are returned to the original payment method after the item is received and inspected, unless a different remedy is required by law. Banks and payment providers can take additional business days to display the refund.
Start a return
Email hello@brickspower.com.au with your order number and reason before sending anything back. We will provide the correct return instructions and address.